1. Introduction
This Privacy Policy explains how Dorothea Fashion House (“Dorothea Fashion House”, “Dorothea”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use dorotheafashionhouse.com (the “Website”), create an account, place an order, contact us, or otherwise interact with our services.
Dorothea Fashion House is an individually operated business based in Shirgaon, Badlapur (E), Thane District, Maharashtra, India.
By using the Website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will seek consent for processing that requires consent under applicable law.
2. Information We Collect
Depending on how you use the Website, we may collect the following categories of information:
2.1 Account and Identity Information
- Name
- Email address
- Mobile/telephone number
- Authentication information associated with your account
- Information received through Google sign-in, where you choose Google authentication
- Information associated with OTP authentication
2.2 Order and Transaction Information
- Products purchased
- Order details and order history
- Billing and shipping information
- Delivery address and related location information
- Payment status and transaction/reference information
- Information needed to process returns, exchanges, cancellations, refunds, or customer support requests
2.3 Customer Communications
If you contact us, we may retain information contained in your emails, messages, support requests, complaints, return/exchange requests, and other communications.
2.4 Device, Technical and Usage Information
We may collect information such as:
- IP address
- Browser type and version
- Device type and operating system
- Website pages and products viewed
- Actions and interactions on the Website
- Session and usage information
- Approximate technical/location information where available
- Error, diagnostic, security, and performance information
2.5 Analytics Information
We may collect and retain information about how visitors and customers use the Website for analytics, product improvement, security, and business analysis. We may use PostHog and other comparable analytics technologies or service providers for these purposes.
2.6 Cookies and Similar Technologies
We may use cookies, local storage, session technologies, pixels, and similar technologies for purposes including authentication, maintaining sessions, shopping functionality, security, remembering preferences, analytics, and improving the Website.
You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect Website functionality.
3. How We Use Information
We may use information for purposes including:
- Creating and managing customer accounts
- Authenticating users
- Processing and fulfilling orders
- Processing payments and communicating payment status
- Arranging delivery and shipment
- Managing cancellations, returns, exchanges, and refunds
- Providing customer support
- Responding to questions, complaints, and requests
- Detecting, preventing, and investigating fraud, abuse, unauthorized access, and other security incidents
- Maintaining and improving the Website
- Understanding product and customer usage patterns
- Conducting internal analytics and business analysis
- Personalizing or improving the customer experience
- Sending service-related communications
- Sending promotional communications where permitted and where applicable based on your preferences or consent
- Complying with legal, regulatory, tax, accounting, and law-enforcement requirements
- Establishing, exercising, or defending legal claims
- Protecting our rights, customers, business, systems, and property
4. Marketing Communications
We may send promotional communications through email, SMS, WhatsApp, or other communication channels where permitted by applicable law.
You may opt out of promotional communications using the unsubscribe or opt-out mechanism provided in the relevant communication, or by contacting us at dorotheafashionhouse242@gmail.com.
Even after opting out of marketing communications, you may continue to receive essential service communications, such as order confirmations, delivery updates, security notifications, account-related messages, and important changes to our services or policies.
5. Payment Information
Payments may be processed through Razorpay and its applicable payment partners.
We may receive payment-related information such as transaction status, transaction/reference identifiers, payment method, and other information necessary to reconcile and manage an order.
Payment providers may collect and process payment information, including card or UPI information, in accordance with their own terms and privacy practices. Dorothea Fashion House does not intend to store customers' full card details on its own systems.
6.Shipping & Logistics
To fulfill orders, we may share information necessary for delivery with Shiprocket and applicable courier, logistics, and delivery partners used to ship your order.
This information may include your name, phone number, delivery address, order details, and other information reasonably necessary for shipment, delivery, tracking, customer support, returns, or related logistics services.
These providers may process information according to their own policies and contractual or legal obligations.
7. Authentication Providers
The Website may allow authentication through:
- Email and password
- Google authentication
- OTP authentication
If you use Google authentication, Google may provide us with information associated with your Google account and the permissions applicable to that authentication flow, such as your name, email address, and relevant account identifier.
OTP authentication may involve third-party communication providers. The exact provider and channel used for OTP delivery may change over time.
8.Data Storage & Supabase
We use Supabase for database and authentication functionality. Information associated with accounts, orders, and other Website functionality may be stored or processed through Supabase infrastructure and services.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the Website, maintain records, perform analytics, provide support, resolve disputes, prevent fraud, comply with legal obligations, and protect our legitimate interests.
9.Hosting & Technology Service Providers
Our Website uses third-party infrastructure and technology services, including:
- Google Cloud Platform (GCP) for backend infrastructure
- Vercel for frontend hosting/deployment
- Supabase for database and authentication
- Razorpay for payment processing
- Shiprocket and applicable logistics partners for shipment and delivery
- PostHog and/or comparable analytics providers for analytics
These providers may process information on our behalf or as independent service providers depending on the service involved.
10. Analytics
We may use analytics tools such as PostHog and, where applicable, other analytics providers to understand Website usage, diagnose technical problems, improve products and services, measure performance, and conduct internal business analysis.
Analytics information may be retained in our systems or the systems of relevant service providers for as long as reasonably necessary for these purposes.
We do not use the Website to display third-party advertising to customers, and we do not intend to sell or rent customer information to advertisers.
12. International Processing
Some third-party technology providers may process or store information in locations outside India. Where this occurs, such processing will be subject to the applicable provider's terms and applicable legal requirements.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including account operation, order fulfillment, customer service, analytics, security, fraud prevention, legal compliance, dispute resolution, and legitimate business record-keeping.
Different categories of information may be retained for different periods.
Where information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal, technical, and operational requirements.
14.Your Rights & Requests
Subject to applicable law, you may contact us to request:
- Access to personal information held by us
- Correction or updating of inaccurate information
- Deletion of your account or personal information where legally and operationally possible
- Withdrawal of consent where processing is based on consent
- Opt-out from promotional communications
- Information regarding our processing of your personal information
To make a request, contact: dorotheafashionhouse242@gmail.com
We may need to verify your identity before completing certain requests.
Some information may need to be retained where required by law or reasonably necessary for security, fraud prevention, dispute resolution, legal claims, or legitimate record-keeping.
15. Data Security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure. You should use a strong password, keep your credentials confidential, and notify us promptly if you believe your account has been compromised.
16. Children
The Website is intended for general customers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.
17.Third-Party Websites & Services
The Website may contain links or integrations to third-party websites and services. We are not responsible for the privacy practices, security, content, or policies of third parties.
Your use of a third-party service may be governed by that provider's own terms and privacy policy.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website after an updated policy becomes effective may constitute acceptance to the extent permitted by applicable law.
19.Contact & Grievance / Privacy Requests
For privacy questions, personal-data requests, complaints, or grievances relating to this Privacy Policy, contact:
Dorothea Fashion House
Shirgaon, Badlapur (E), Thane District, Maharashtra, India
Email: dorotheafashionhouse242@gmail.com
Phone: 8788927391
We will review and address requests in accordance with applicable law.
20. Governing Law
This Privacy Policy shall be interpreted in accordance with the laws applicable in India, subject to any mandatory rights or remedies available to customers under applicable law.
Any dispute relating specifically to this Privacy Policy shall be subject to the applicable courts and jurisdiction of Thane, Maharashtra, India, subject to applicable law.
Also see our Terms of Service