1.Shipping & Delivery
Orders may be shipped through Shiprocket and courier/logistics partners selected through or by our shipping arrangements.
Delivery estimates are approximate and may be affected by courier operations, weather, public holidays, remote locations, address issues, customer availability, force majeure events, or other circumstances outside our reasonable control.
We are not responsible for delays caused by circumstances outside our reasonable control, although we will reasonably assist with shipment-related issues.
Customers must provide an accurate and complete delivery address and contact information.
If delivery fails because of an incorrect address, inability to receive the shipment, repeated delivery attempts, refusal, or other circumstances attributable to the customer, additional charges or other consequences may apply where permitted.
2. Order Cancellation
You may request cancellation of an order before the order is dispatched.
Once an order has been dispatched, cancellation through the Website may no longer be available.
If an eligible prepaid order is cancelled before dispatch, the amount paid for the cancelled order will be refunded.
For COD orders cancelled before dispatch, there is generally no payment to refund.
3.Returns & Exchanges
What is eligible for return or exchange?
Dorothea provides a 7-day return/exchange policy only for:
- A product that arrives damaged or defective; or
- A wrong size being shipped by Dorothea, where the customer ordered one size and a different size was dispatched.
What is NOT eligible?
A size issue caused by the customer selecting the wrong size is NOT eligible for return or exchange.
For example: if you order size M and Dorothea correctly sends size M, but size M does not fit you and you want size S, the product is not eligible for return or exchange on the basis of fit.
How to request a return or exchange
A return or exchange request must be notified to us within 7 days of delivery.
- For damaged products, provide clear photographs showing the damage when submitting the request.
- For wrong-size shipments, you may be asked to provide photographs or other information reasonably necessary to verify the issue.
- Returned products must retain their original tags and packaging and should be returned in the condition reasonably required for inspection.
When may a request be rejected?
We may reject a return or exchange request where:
- The claimed issue cannot be verified;
- The request is made after the applicable 7-day period; or
- The product does not satisfy the applicable return conditions.
If an eligible replacement is unavailable, we will provide an applicable refund instead of an exchange.
4.Return Shipping & Inspection
Once an eligible return is approved, return collection and transportation may take approximately 7–14 days depending on the shipment or logistics company.
After the returned product reaches our warehouse, we may inspect the product to verify the reported issue and compliance with the return conditions.
Refund processing may depend on the time required for return delivery, warehouse receipt, inspection, approval, and payment processing.
5. Refunds
Where a refund is approved, it will be processed after the applicable return has been received and inspected, where inspection is required.
The time for a refund to reach you may depend on the return process, payment method, bank, payment service provider, or other financial institution.
For eligible COD refunds, we may process the refund through UPI or bank transfer using information reasonably required to complete the refund.
Customers are responsible for providing accurate refund information. We are not responsible for delays or failed transfers caused by incorrect information supplied by the customer.
6. Contact Us
For order-related concerns, return requests, refund queries, or any other questions, please reach out to us through our Contact Us page.
We will review and address requests in accordance with applicable law and our applicable policies.
Have additional questions? Visit our Contact Us page, or read our Terms of Service and Privacy Policy.